It goes without saying that VoIP capabilities offer substantial benefits over traditional phone lines for most individuals and business. Not only do VoIP services cost a fraction of traditional analog telephony services, but they’re easy to transport from location-to-location, convenient, flexible, and provide the ability to transcribe calls and messages, save, email, or text calls, and simply provide many more functions than traditional phone solutions. But that doesn’t mean that VoIP options don’t have drawbacks.
One of the most notable drawbacks is that internet connection quality can have an immediate and negative impact on your ability to make calls. And with no internet connection, making calls is absolutely impossible. It’s also true that VoIP technology can’t be used to contact emergency services numbers. But that doesn’t mean that VoIP performance is a static variable which can’t be influenced… or improved!
If you use a VoIP service, whether it’s a simple single-line VoIP integration or a wholesale DID or VOIP provider, it’s possible to use one of these top tech tricks to improve your performance! Many of our tested tips are immediately actionable and can help you realize an immediate improvement to your VoIP.
Improving Your Router Settings
Routers organize and send the internet traffic for multiple devices, typically. Not just all of the computers you’ve got set up, but mobile devices, smartphones, television streaming devices… the list of all the devices communicating with a router is almost always longer than you expect it to be. And one of the most straightforward ways to improve your VoIP operation is to adjust your router information-handling mechanisms starting with the QoS ports.
QoS ports, better known as Quality of Service ports, can usually be adjusted using your router’s pre-installed software and simply adjusting the priority settings for different categories. Most VoIP packets are denoted either ‘Voice’ or ‘Applications’. Give these categories the highest priority on your router, and you’ll likely notice immediately improve VoIP quality.
Another easy trick? You can also set priority levels for different devices. Always assign the highest priority for the devices which are using VoIP, and that will also improve your VoIP operation quality.
Aim for 0% Packet Loss
Information is passed over the internet using small datagroups called packets. Packet loss usually happens when parts of the network are congested, and not all digital information is delivered. In VoIP, this can translate to conversational lags, static, and other problems. Most normal strong internet connections have a packet loss rate of 0% to 3%. And most VoIP providers publish their maximum packet loss statistics: anywhere from 0% to 0.5%. Where possible, opt to use both an ISP and a VoIP provider which can collaboratively provide a 0% packet loss.
When measuring existing packet loss, always run a sample test for information to your router. Anything above 0% packet loss is indicative of hardware or firmware issues which can be corrected to improve your VoIP.
Reducing Conversational Echo
A common problem with VoIP is that speaker or earpiece noise is often re-caught by microphones, causing a conversational echo that is unpleasant and distracting. This actually has a very simple and straightforward fix: reducing microphone receiver volume. This ensures that incidental sounds in the environment and echoes of the conversation aren’t caught by the receiver and re-played to callers. Most VoIP software allows for easy adjustment of both microphones and speakers to achieve the ideal balance.
The Bottom Line
Even if you’re not immensely tech-savvy, these are the best, quickest, and most technically sound tips for improving VoIP quality. Using these methods, you can improve call speed, clarity, and quality, and reduce the likelihood that your VoIP calls will experience distortions of any kind.